Communication Skills in Customer Service – Active Listening Toolbox & Written Communication

Learning Objectives

By the end of this module, learners should be able to:

• Define reflection and affirming statements, and use them when actively listening

• Provide information when actively listening and employ solution-oriented language

• Discuss written and non-verbal communication best practices

Duration: 50 to 60 minutes

Course Code: CommunicationSkills2

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